When shipping to an apartment complex or condo community, we highly recommend alerting your front desk, leasing office, concierge, or doorman ahead of delivery that you are expecting a large shipment. This will prevent your delivery from inadvertently being refused and returned to sender through UPS.
Unfortunately, we are unable to reverse a refused delivery/return to sender. If you find yourself in this situation please reach out to us as soon as possible.
We also recommend checking out UPS My Choice ahead of your delivery.